Fulham, London Office
Account Manager (subject to experience)
Salary bracket £28,000 - £35,000 + company bonus scheme
Office based 4 days per week
Blueprint helps clients Drive Engagement & Transform Behaviour.
We have an amazing set of clients including Adobe, Aston Martin, BT/EE, Samsung, Sky, Lotus, JLR and Microsoft.
We have a solid culture and a team who trust, support and celebrate each other. We’re led by our values, always striving to; bGood, bResponsible, bCollaborative, bInnovative and bFun.
Our purpose is to empower positive change.
Positive change in our world and our communities; we’ve built a school in Ethiopia and offer volunteering days every quarter.
Positive change in our people; we offer a wide range of training and development and operate a group bonus scheme for all employees.
And positive change for our clients. We drive engagement in our clients’ products in order to transform the behaviour of their customers and stakeholders. We do this through a combination of engaging experiences, transformational programmes, and exciting content.
There are 30 of us spread across three time zones. We’re majority female owned, and 60% female at all levels of the organisation.
Our point of difference is our blend of practicality and ingenuity. Diverse skill sets, driven by creativity while grounded in reality.
At Blueprint, we're all about crafting memorable events throughout the year. From standout product launches and business conferences to immersive consumer events and the latest in virtual/hybrid gatherings, we've got it all.
We're scouting for a Guest and Event Manager who's ready to dive in, taking the lead on our registration platform, ensuring smooth communication, and making sure our guests always have a top-notch experience.
This role is 80% guest management and 20% on site, but you will be asked to support events both in the UK and sometimes even further afield.
The role will involve:
- Communications Management:
- Drafting and sending out event invitations to potential guests.
- Responding to guest inquiries in a timely and professional manner.
- Sending out event reminders and updates to registered guests.
- Registration Oversight:
- Managing the guest registration process, ensuring all details are captured accurately.
- Confirming guest attendance and special requirements (e.g., dietary restrictions, accessibility needs).
- Maintaining an up-to-date guest list and ensuring all registration data is securely stored.
- Generating reports on guest registration numbers, attendance rates, and feedback.
- Analysing guest data to provide insights for future event planning.
- Presenting registration and attendance statistics to the events team and stakeholders.
- Liaison Duties:
- Serving as the primary point of contact for guests before, during, and after the event.
- Coordinating with other departments (e.g., catering, logistics, security) to ensure guest needs are met.
- Addressing and resolving any guest-related issues or concerns in a prompt and satisfactory manner.
- Event Day Responsibilities:
- Overseeing the check-in process and ensuring a smooth flow of guests.
- Assisting guests with any on-site inquiries or needs.
- Gathering feedback from guests post-event to improve future events.
- Continuous Improvement:
- Regularly reviewing and updating communication and registration processes to enhance guest experience.
- Staying updated with the latest trends in event management and guest relations.
- Participating in training and workshops to enhance skills and knowledge.
The candidate will need:
- Guest Relations Skills:
- Proven ability to manage guest lists, handle inquiries, and resolve issues promptly.
- Strong interpersonal skills to interact with guests and ensure their satisfaction.
- Event Management Expertise:
- Experience in planning, coordinating, and executing events of various scales and types.
- Familiarity with event logistics, venue selection, and vendor management.
- Registration Platform Proficiency:
- Experience with event registration software and platforms.
- Ability to manage and analyse registration data.
- Communication Skills:
- Excellent written and verbal communication abilities.
- Experience in drafting event-related communications, such as invitations, reminders, and feedback forms.
- Organizational Skills:
- Strong attention to detail and the ability to manage multiple tasks simultaneously.
- Time management skills to meet deadlines and ensure smooth event execution.
- Some familiarity with virtual and hybrid event platforms.
- Flexibility and Adaptability:
- Willingness to travel, both domestically and internationally.
- Ability to adapt to changing event requirements and handle unexpected challenges.
- Team Collaboration:
- Ability to work effectively with cross-functional teams, including marketing, logistics, and vendors.
- Experience in coordinating with internal and external stakeholders.
- Problem-solving Skills:
- Ability to anticipate potential issues and devise solutions in real-time.
- Proactive approach to identifying and addressing challenges.
- Able to demonstrate excellent written and oral communication skills and a high degree of project management ability
- Experience in event or guest management role, ideally agency side
- Proven proficiency in excel and data manipulation
- A positive, confident, and determined approach
- A high degree of self-motivation and ambition
- Experience in managing relationships with stakeholders of all levels
- Proficiency in the suite of Microsoft Office products
- Strong inter-personal and communication skills
What can we offer?
- Attractive salary
- 25 days holiday
- Hybrid working between office in Fulham and home
- Volunteer day each quarter
- Health care
- Company retreat, opportunity to join company ski trip
We pride ourselves on fostering an inclusive work environment where diversity is celebrated and all individuals, regardless of race, gender, sexuality, age, disability, or background, are welcomed, respected, and empowered to thrive. We are committed to equal opportunity and believe that diverse teams inspire innovation, creativity, and progress.
To apply please send CV and covering email with the subject line "Guest Manager - application" to firstname.lastname@example.org